Posted on: June 21, 2024
Job Description:
We are currently seeking an experienced preferred, but willing to train the right individual. highly motivated Customer Service Advisor to join our team. Full-time position is available immediately.
Position Summary: As the primary contact for our service customers a Customer Service Advisor also creates the impression of our brand. Because of this, they play a very important role in promoting and ensuring a high level of customer satisfaction. A Customer Service Advisor contributes to the operational effectiveness of the shop and provides positive experience of the customer by promptly and warmly greeting customers, enhancing the sale of labour and parts, and advising and providing recommendations and estimates for the diagnosis of vehicle problems.
Responsibilities:
• Greet customer, conduct active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts.
• Open repair order based on appointment information and any additional information provided by the customer during check-in
• Provide estimates as needed
• Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
• Discuss repairs with Technicians and keep updated on the status of vehicles
• Review the invoice with the customer and ensure their vehicle is ready before they pick up
• Follow-up on ordered parts and open work orders
• Handle calls regarding technical and service-related inquiries
• Understand new and after market warranty policies to ensure compliance to the requirements.
• Requirements:
• A minimum of 2 years experience in a service sales role, preferably in an automotive environment
• Proficient in Computer skills using shop software.
• Ability to communicate technical information in a simple manner
• Ability to perform under pressure and pay attention to detail
• Exceptional customer service skills with the desire to exceed customer expectations
• Excellent interpersonal, presentation and relationship-building skills
• Ability to demonstrate empathy and respond to others
• Strong organizational skills with the ability to multitask
• Excellent problem solving and conflict resolution skills
• Willing to learn more as a part of further personal development
• The ability to effectively respond to and meet the needs of a diverse client base
• Valid driver’s license
What we offer:
• Management Support & ongoing training
• Employee benefits
• Competitive wages
Please apply with your resume to the attention of Chris@Tomlinknight.ca
Job Type: Full-time
Benefits:
• Extended health care
Schedule:
• Monday to Friday, 8-5:30
Experience:
• customer service: 2 years (preferred)
Language:
• English (preferred)
Licence/Certification:
• G drivers (required)
Work Location: In person
Employment Type: Part-time
24
Field of Work: Sales/Services
Required skills:
24 hrs. per week with availability to work fulltime
Company information
Company Name: Tomlin Knight Auto ServiceContact Name: Chris Knight
Address: 96 Russett Ave
City: Oshawa
Postal Code:L1G3R5
Telephone: (905) 432-2305
Email: chris@tomlinknight.ca
Prefered method of contact: Email