Service Administrator

Job title: Service Administrator
Posted on: November 28, 2024
Job Description:

The Service Administrator is responsible for coordinating the day-to-day operations of services provided to clients. You will work closely with internal teams, clients, and service providers to ensure timely, accurate, and effective service delivery. The ideal candidate will have strong organizational skills, excellent communication abilities, and a customer-focused mindset. This role is an in-office position.

Qualifications:

Education: High school diploma or equivalent required. Bachelor’s degree in a relevant field (e.g., Business Administration) preferred.
Experience: Minimum of 2 years of experience in a customer service, administrative, or service coordination role.
Skills:
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills, with the ability to interact with diverse clients and teams.
- Proficiency with MS Office Suite (Word, Excel, Outlook) and service coordination software (or willingness to learn).
- Ability to work independently, prioritize tasks, and manage multiple responsibilities simultaneously.
- Attention to detail and problem-solving abilities.
Other Requirements:
- Ability to handle confidential information with discretion and professionalism.

Employment Type: Full-time
Field of Work: Office/Clerical
Required skills:

Service Coordination: Assist with and manage portions of the scheduling, execution, and follow-up of services provided to clients.
Client Liaison: Serve as the primary point of contact for clients, addressing inquiries, concerns, and ensuring overall satisfaction with services.
Case Management: Maintain accurate records of client service needs, preferences, and any changes in service requirements.
Collaboration: Work closely with service providers, team members, and other departments to ensure seamless service delivery.
Problem-Solving: Identify and resolve service-related issues or delays, providing solutions to ensure client needs are met on time.
Documentation: Keep detailed, up-to-date records of all client interactions, service requests, and service completion reports.
Quality Assurance: Monitor service quality and performance, ensuring compliance with relevant policies and regulations.
Reporting: Provide regular updates and reports to management on service delivery status, client feedback, and any ongoing concerns or improvements.

Durham College Community Employment Services

Service Administrator

Company information